Command Alkon, the leading software and solutions provider for the heavy building materials industry, is dedicated to enhancing customer satisfaction on a global scale. After the successful restructuring of the Customer Operations team last year, the company is now integrating post-sale service functions from around the world into one unified Global Customer Operations team.
The next phase of improvements to its Customer Operations organization aims to drive customer satisfaction on a global scale. Command Alkon is thrilled to announce the integration of post-sale service functions from around the world into one unified Global Customer Operations team, following the successful restructuring of the Customer Operations team last year.
Our goal is to create a universal set of delivery standards that will guarantee a top-notch customer experience worldwide. By customizing these standards to fit the specific needs of each region, we strive to improve customer satisfaction and expand our global footprint.
„The Global Customer Operations team will be divided into two operating theatres: Americas and EMEA/APAC,” stated Brett Bertz, Chief Customer Officer. „The Americas theatre will include North America, Central America, South America, and the Caribbean, while the EMEA/APAC theatre will encompass Europe, the Middle East, India, and Asia Pacific. To support this formation, it is my honor to announce the appointment of Andy Whitehouse-James as the Vice President of Customer Operations – EMEA/APAC. In this role, Andy will be responsible for developing the service delivery strategy and ensuring operational performance for all countries within his assigned geographies. He will also work to implement global service strategies at the local level.”
In order to strengthen its presence in the EMEA and APAC regions, the company will be streamlining its Product Management and Engineering teams in France and the Netherlands. This strategic move will enable Command Alkon to better cater to local markets, enhance the customer experience, and deliver top-notch products and services on a global level.
„This is truly an exciting time for Command Alkon, and I am incredibly grateful to serve as the Vice President of Customer Operations for EMEA and APAC,” said Andy Whitehouse-James. „By integrating our post-sale service delivery functions into a unified Global Customer Operations team, we are primed to drive customer satisfaction and expand our global reach. Together, we will continue to accelerate product and service innovation to deliver on our shared vision of Command 3.0.”
Command Alkon’s commitment to meeting the evolving needs of its customers worldwide is highlighted by this development. The company is focused on delivering an exceptional customer experience and is excited about the positive impact that the enhanced Global Customer Operations team will have.
This milestone demonstrates Command Alkon’s dedication to providing exceptional customer service and meeting the evolving needs of its customers worldwide. The company looks forward to the positive impact that the enhanced Global Customer Operations team will bring and is committed to delivering an exceptional customer experience. For more information, visit www.emea.commandalkon.com.
COMMAND ALKON
At Command Alkon, we provide cutting-edge technologies to streamline and automate the heavy building materials supply chain for a range of industry professionals. Our industry-specific solutions and dedicated team of employees set us apart as a leader in the field, offering valuable support to construction projects and heavy materials operations. With Command Cloud, our next-generation platform, we enable business partners to digitize workflows, integrate materials and trucking management, and gain valuable insights to drive performance.
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