Zawarcie partnerstwa z HGGC pozwoli Rimkus na poszerzenie swojej wiedzy specjalistycznej i zwiększenie udziału w rynku.
SUNNYVALE, Kalifornia i NEWBURY, Wielka Brytania, 23 lutego 2024 r. (GLOBE NEWSWIRE) – eGain (NASDAQ: EGAN), wiodąca platforma AI do zarządzania wiedzą w obszarze zaangażowania klienta, ogłosiła, że firma zaprezentuje eGain Knowledge Hub z AssistGPT™ podczas CCW Berlin, zaplanowanego na 26-29 lutego.
The eGain Knowledge Hub has been rated #1 by analysts and KMWorld for its ability to provide accurate answers and personalized guidance for agents within the flow of work. eGain AssistGPT™, a new no-code, generative AI capability, is also available to accelerate automation within the Knowledge Hub. This innovative tool helps companies build knowledge using customer conversations and SME documents up to 5x faster than industry benchmarks.
Our company will showcase the capabilities of the Knowledge Hub, which uses generative AI to rapidly deliver business value on a large scale. This includes revolutionary task automation for knowledge authors, agents, and analysts, providing innovative capabilities.
– Orchestration of customer, agent, and operational experiences with generative and conversational AI
– Digital-first omnichannel experiences unified with contact center systems using a BYO (Bring Your Own) composable architecture
– Connected analytics for contact center operations, customer journeys, and knowledge optimization
Visitors to the eGain stand will get a free copy of “Knowledge Management for Dummies,” an eGain special edition book, published by John Wiley.
More Information
– eGain AI Knowledge Platform: eGain Knowledge Hub
– eGain Booth: Hall 2, Stand C3
– Breakout session:
– Topic: Knowledge Management-Missing Ingredient in Generative AI Transformation of Customer Service
– Speaker: Anthony Gray, VP, eGain EMEA
– Date, time, and location: February 28, 2024, 4:30 pm CET, Hall 2, Speakers’ Forum
About CCW 2024
– Visit: https://www.ccw.eu/en/
About eGain
– Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces cost of service with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
KONTAKT:
Kontakt medialny
Michael Messner
408 636 4514
e-mail: press@egain.com
eGain, logo eGain oraz wszystkie inne nazwy produktów i slogany eGain są znakami towarowymi lub zarejestrowanymi znakami towarowymi eGain Corp. w Stanach Zjednoczonych i/lub innych krajach. Wszystkie inne nazwy firm i produktów wymienione w tym komunikacie mogą być znakami towarowymi lub zarejestrowanymi znakami towarowymi odpowiednich firm.
Wiadomość pochodzi z serwisu: pap-mediaroom.pl
