The eGain AI Agent™ now offers a revolutionary self-service experience, providing guided reasoning across knowledge base, website, and enterprise content.
On October 29, 2024, eGain (NASDAQ: EGAN) unveiled significant product improvements at its Solve 24 conference in Chicago.
According to Gartner, virtual customer assistant and virtual agent assistant projects that do not integrate with modern knowledge management systems will fail to achieve their customer experience and cost-reduction goals by 2025.
Our eGain AI Agent™ interacts with customers in natural conversation, understanding their needs, and providing personalized solutions while building trust and customer loyalty. It utilizes language models and case-based reasoning to access the eGain Knowledge Hub, where experts can create and curate content 10 times faster with the help of eGain Knowledge Transformers™. This content is sourced from various platforms, including websites, SharePoint repositories, PDF stores, and CRM systems, ensuring a wide range of trusted information for our customers.
Priced at 25 cents per customer conversation, the AI Agent will be available to the public in January 2025. The company is currently offering beta trials.
About eGain
The eGain AI Knowledge Hub helps improve customer service experience and reduce costs by providing reliable answers. For more information, visit www.eGain.com.
CONTACT:
Media Contact
Email: Press@egain.com
Phone: 408 636 4514
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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