The Gartner Magic Quadrant for the CRM Customer Engagement Center has named eGain as a Visionary based on their Completeness of Vision and Ability to Execute. This evaluation was published on December 11, 2024 and considered 12 vendors who met inclusion requirements and were evaluated based on 15 criteria.
eGain, the AI knowledge management platform for service, announced on December 13, 2024 that they have been recognized as a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. This acknowledgment reflects their commitment to excellence in customer engagement and service.
The eGain Customer Engagement Suite is a top-rated solution for digital-first, omnichannel engagement, powered by Conversational and Generative AI and built on a trusted knowledge foundation. It consists of three capability-rich hubs — AI Knowledge Hub, Conversation Hub, and Analytics Hub — all built on a composable experience platform. Learn more about the suite here.
“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™.”
To access the report, Gartner clients can click here.
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O eGain w skrócie
eGain AI Knowledge Hub pomaga firmom poprawić doświadczenie klienta i obniżyć koszty poprzez dostarczanie wiarygodnych, łatwo przyswajalnych odpowiedzi. Więcej informacji można znaleźć na stronie www.eGain.com.
eGain, logo eGain oraz wszystkie inne nazwy produktów i slogany eGain są znakami towarowymi lub zarejestrowanymi znakami towarowymi eGain Corp. w Stanach Zjednoczonych i/lub innych krajach. Wszystkie inne nazwy firm i produktów wymienione w tym komunikacie mogą być znakami towarowymi lub zarejestrowanymi znakami towarowymi odpowiednich firm.
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